Privacy Policy
How FCJ Design collects, uses, shares, and protects customer information.
Information We Collect
We collect information you provide when you create an account, place an order, request custom work, contact us, or otherwise use shop.fcjdesign.com. This may include your name, email address, voice phone number, billing and shipping addresses, order history, project files, reference images, and messages.
We may automatically collect technical information such as IP address, browser and device type, referring pages, pages viewed, timestamps, and cookie or session information needed to operate and secure the store.
Payment Information
Payments are processed by Stripe and its payment partners. FCJ Design does not store full payment-card numbers or card security codes on this website.
How We Use Information
We use information to process and fulfill orders, deliver eligible digital products, communicate about purchases or custom projects, provide customer support, prevent fraud, maintain account and transaction records, improve the store, and comply with legal, tax, and accounting obligations.
How We Share Information
We share information only as reasonably needed with service providers that support our business, such as Stripe for payments, shipping and address providers, email providers, hosting and security providers, and professional advisers. These providers receive only the information needed to perform their services.
We may also disclose information when required by law, to protect customers or FCJ Design, or as part of a business transfer. We do not sell or rent personal information.
Cookies and Store Technology
We use cookies, session storage, and similar technology to keep you signed in, maintain your cart, remember preferences, measure store performance, and help detect misuse. Blocking required cookies may prevent account, cart, or checkout features from working correctly.
Data Retention
We retain information for as long as reasonably necessary to fulfill the purposes described here, maintain transaction and tax records, resolve disputes, enforce agreements, and satisfy legal requirements. Retention periods vary by record type and business need.
Data Security
We use HTTPS, access controls, and reasonable administrative and technical safeguards. No online system can guarantee absolute security, and customers should protect their account credentials and notify us of suspected unauthorized activity.
Your Choices and Requests
You may request access to, correction of, or deletion of personal information, subject to records we must retain for legal or legitimate business purposes. You may also update account information through available account controls.
Contact Us
For privacy questions or requests, email crafts@fcjdesign.com or call 773-309-6686. This number is for voice calls only. You can also review our Terms of Service at https://shop.fcjdesign.com/terms.